Returns & Exchanges
At Musso EU, we stand behind the quality of our ergonomic furniture and offer a 30-day return window to ensure you find the perfect fit for your home office. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges across the European Union.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully disassemble the furniture and pack it into its original shipping box, ensuring all components, hardware, and manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label to the exterior of the box and drop it off at your nearest authorized carrier location or schedule a courier pickup.
Inspection and Refund
Once our quality control team inspects the returned item at our EU warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing